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Frequently Asked Questions
Frequently Asked Questions
Discover the Powerful Features That Make Sonata the Ultimate SaaS Solution for Scaling Your Business
Discover the Powerful Features That Make Sonata the Ultimate SaaS Solution for Scaling Your Business
How does ScaleAI know how to answer my business calls?
We customize your AI voice agent during a 30-minute setup session. You provide your service menu, pricing, scheduling rules, and brand voice. The AI learns your specific terminology, common questions, and how you prefer to handle different caller types. It becomes an extension of your team, not a generic robot.
What happens when the AI can't handle a request?
Will this work with my existing software?
How quickly can I see results?
Is this replacing my staff or helping them?
How does ScaleAI know how to answer my business calls?
We customize your AI voice agent during a 30-minute setup session. You provide your service menu, pricing, scheduling rules, and brand voice. The AI learns your specific terminology, common questions, and how you prefer to handle different caller types. It becomes an extension of your team, not a generic robot.
What happens when the AI can't handle a request?
Will this work with my existing software?
How quickly can I see results?
Is this replacing my staff or helping them?
How does ScaleAI know how to answer my business calls?
What happens when the AI can't handle a request?
The AI recognizes its limits and transfers complex calls to your designated staff with full context. Your team receives the conversation transcript, caller information, and appointment details so they can pick up seamlessly. You set the rules for when transfers happen based on question type, caller value, or time of day.
Will this work with my existing software?
How quickly can I see results?
Is this replacing my staff or helping them?
