Terms & Conditions

Agreement to Terms

By accessing or using Scale Acquisition's services, you agree to be bound by these Terms and Conditions. If you disagree with any part, you may not access the Services.

Description of Services

Scale Acquisition provides AI-powered voice agents that:

• Answer incoming phone calls

• Qualify leads and gather information

• Schedule appointments

• Integrate with third-party software

• Provide call analytics and reporting

Account Registration

Eligibility

You must be at least 18 years old and have authority to bind your business.

Account Information

You agree to provide accurate, current, and complete information during registration.

Account Security

You are responsible for maintaining confidentiality of your account credentials and for all activities under your account.

Fees and Payment

Pricing

Pricing is customized based on business requirements and agreed upon between Scale Acquisition and the client.

Typical engagements include:

• Setup Fee: One-time implementation fee (varies by complexity)

• Monthly Fee: Recurring subscription fee (varies by usage and features)

Specific fees will be outlined in your Service Agreement or Statement of Work.

All fees are non-refundable unless otherwise stated.

Agreement

Before services commence, both parties must execute a Service Agreement detailing:

• Specific fees and payment schedule

• Scope of services and deliverables

• Implementation timeline

• Custom integration requirements

• Any special terms or conditions

No work will begin until the Service Agreement is signed by both parties and the initial payment is received.

Billing

• Monthly fees are charged in advance based on the agreed schedule

• Payment via credit card, ACH transfer, or wire as specified in your agreement

• Failed payments may result in service suspension after a 7-day grace period

• Late payments subject to 1.5% monthly service charge

Price Changes

Any pricing adjustments will be communicated in writing 30 days in advance. Your continued use after changes constitutes acceptance. Custom agreements may have different terms as specified in the Service Agreement.

Billing

• Monthly fees are charged in advance

• Payment via credit card or ACH transfer

• Failed payments may result in service suspension

Price Changes

We may adjust pricing with 30 days written notice. Your continued use constitutes acceptance.

Implementation and Training

Setup Timeline

• Standard implementation: 5-10 business days

• Custom integrations: Additional time as specified

Client Responsibilities

You agree to:

• Provide necessary business information promptly

• Participate in training sessions

• Approve AI scripts and call flows

• Test the system before going live

Delays

Delays caused by client non-responsiveness may result in extended timelines without liability to Scale Acquisition.

Acceptable Use

You agree NOT to use Scale Acquisition for:

• Illegal activities or fraud

• Harassment or abusive calls

• Spam or unsolicited communications

• Violations of any third-party rights

• Interference with service operation

Data and Call Recordings

Ownership

You retain ownership of your business data. Scale Acquisition retains ownership of AI models and aggregated analytics.

Call Recordings

By using our service, you consent to call recording. You must:

• Inform callers that calls are recorded (where legally required)

• Comply with all applicable call recording laws

• Obtain necessary consents

Data Usage

We may use anonymized, aggregated data to improve our AI models.

Intellectual Property

Our IP

Scale Acquisition name, logo, software, and technology are our exclusive property.

Your IP

You retain rights to your business name, trademarks, and proprietary information.

License

We grant you a limited, non-exclusive, non-transferable license to use our Services during your subscription.

Confidentiality

Both parties agree to protect confidential information disclosed during the business relationship for a period of 3 years.

Limitation of Liability

Disclaimer

Services are provided "as is" without warranties of any kind, express or implied.

Limitation

Scale Acquisition's liability shall not exceed the total amount paid by you in the 12 months preceding the claim.

Exclusions

We are not liable for:

• Indirect, incidental, or consequential damages

• Lost profits or revenue

• Data loss (except as required by law)

• Service interruptions beyond our reasonable control

Indemnification

You agree to indemnify and hold Scale Acquisition harmless from claims arising from:

• Your use of the Services

• Your violation of these Terms

• Your violation of any third-party rights

• Your failure to comply with applicable laws

Term and Termination

Term

Subscriptions are month-to-month unless otherwise specified.

Termination by You

You may cancel with 30 days written notice. No refunds for prepaid periods.

Termination by Us

We may terminate for:

• Non-payment

• Violation of these Terms

• Extended inactivity

Effect of Termination

Upon termination:

• Service access ceases immediately

• Your data will be available for export for 30 days

• Outstanding fees remain due

Governing Law

These Terms shall be governed by the laws of [Your State/Country], without regard to conflict of law principles.

Dispute Resolution

Any disputes shall first be attempted to resolve through good faith negotiation. If unresolved, disputes shall be settled by binding arbitration in [Your City, State].

Modifications

We may modify these Terms at any time. Continued use after changes constitutes acceptance.

Contact Information

Scale Acquisition Legal Department
Email: sidra@scalemoreclients.com
Located in Toronto, Ontario