Refund Policy

Overview

At Scale Acquisition, we are committed to delivering measurable results. This Refund Policy outlines the circumstances under which refunds may be issued.

General Policy

Setup Fee

The setup fee is non-refundable once implementation work has begun. This covers:

• AI voice agent customization

• Software integration development

• Training and onboarding

• Quality assurance testing

Monthly Fees

Monthly subscription fees are non-refundable for partial months or unused services.

Exceptions - When Refunds Apply

Service Failure

If Scale Acquisition fails to answer calls or book appointments due to technical failures on our end for more than 48 consecutive hours, you may request a prorated refund for the downtime period.

30 Day Performance Guarantee

We offer a 30 Day ROI Guarantee:

• If Scale Acquisition does not book at least $1,500 in appointment value within your first 30 days, you may cancel and receive a full refund of your setup fee

• Monthly fees are not included in this guarantee

• You must participate in training and provide necessary information promptly to qualify

Cancellation Process

Desired cancellation must be 30 days notice in advanced.

Email sidra@scalemoreclients.com with:

• Account holder name

• Business name

• Reason for cancellation

Final Billing

You remain responsible for all charges incurred prior to cancellation. No prorated refunds for partial months.

Data Export

Upon cancellation, you have 30 days to export your call recordings and data. After 30 days, data may be permanently deleted.

Chargebacks and Disputes

Good Faith Resolution

We ask that you contact us directly to resolve any billing concerns before initiating chargebacks.

Chargeback Consequences

Initiating a chargeback without first attempting resolution may result in:

• Immediate account suspension

• Collection proceedings for disputed amounts

• Reporting to credit agencies

Special Circumstances

Force Majeure

No refunds for service interruptions caused by events beyond our control (natural disasters, internet outages, third-party failures).

Client Violations

No refunds if termination results from violation of Terms of Service.

Business Closure

If your business permanently closes, contact us to discuss options. Setup fees remain non-refundable.

Requesting a Refund

Email sidra@scalemoreclients.com with:

• Invoice number

• Date of charge

• Detailed explanation

• Supporting documentation

Refund requests are processed within 10 business days.

Approved refunds are issued to the original payment method within 5-10 business days.

Changes to This Policy

We may update this Refund Policy. Changes apply to future transactions.

Questions?

Contact us at sidra@scalemoreclients.com or +1 647 - 551 - 1335